Terms and Conditions.
These terms and conditions (the "Terms and Conditions") govern the use of www.rewrittenbyrose.com (the "Site"). This Site is owned and operated by Roya Paino. This Site is an ecommerce website.
By using this resume writing service provided by the Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times. If you do not agree with these terms, please do not use our services.
Intellectual Property
All content published and made available on our Site is the property of Roya Paino and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site. By using this website, you acknowledge and agree that all copyright and other intellectual property rights in all website material. You are permitted only to use material expressly authorised by our Site. The Site retains the right to use anonymised and aggregated data for marketing and promotional purposes.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
Harass or mistreat other users of our Site;
Violate the rights of other users of our Site;
Violate the intellectual property rights of the Site owners or any third party to the Site;
Hack into the account of another user of the Site;
Act in any way that could be considered fraudulent; or
Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
User Contributions
Users may post the following information on our Site:
Public comments; and
Testimonials.
By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.
Sale of Services
These Terms and Conditions govern the sale of services available on our Site.
The following services are available on our Site:
Resume writing support and design; and
Cover letter writing support and design.
The services will be paid for in full prior to work. Payment for services is due upfront and we reserve the right to withhold services until payment is received. Payment details, including rates and accepted payment methods are outlined on our website. By making payment for services, you agree to accept Terms and Conditions Agreement.
Rewritten by Rose aims to provide timely services, and the turnaround time for resume writing may vary. Clients will be informed of the estimated completion time during consultation.
These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.
Payments
Payment for services is due upfront, and Rewritten by Rose reserves the right to withhold services until payment is received. We accept the following payment methods on our Site:
payments made through Stripe.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If an invoice remains unpaid after 7 days from the date of issue, it will be deemed null and void and a new quote will need to be obtained. The Site maintains the right, at any time, to alter or modify the prices on this website.
Refunds for Services
We provide refunds for services sold on our Site as follows:
The Company offers personalised writing and consulting services. When working with a Client, a substantial amount of time and effort is invested preparing to assist you; the preparation of your documents, and/or consultation. Consequently, following a purchase and the resume writer has started working on services rendered, the Company does not offer a refund for services. If you decide to end your service before the writer starts working, a refund will be issued less 25% to account for administrative costs.
In the event we cancel your order, and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt prior to having a refund initiated.
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Client Responsibilities
Clients are responsible for providing accurate and truthful information for the resume writing process. Rewritten by Rose is not liable for any inaccuracies in the resume resulting from inaccurate or incomplete information provided by the Client.
It is the Clients responsibility to providing all necessary information required at the ‘Information Gathering’ stage. If for any reason the Client does not provide this after 7 days of the request, your order will be cancelled, and you will receive less 35% to account for administrative costs.
Client is required to participate in the editing process, revision and approval of the document. Failure of the Client to participate in the editing process, revision and approval of documentation will result in acceptance of the Clients document/s as the final draft/s, and the Company will not be responsible for further works. Additional works required outside of scope or following the acceptance of the Client’s documents as the final draft/s will incur an additional fee.
Mutual Nondisparagement
Both Rewritten by Rose and the Client agree to refrain from making any voluntary statements, written, oral or otherwise, that defame, disparage, the other, including those made online or in other public forums.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability
Roya Paino and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Roya Paino and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Victoria.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid. Rewritten by Rose reserves the right to terminate services for any reason, including but not limited to non-payment or violation of these Terms and Conditions.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
______________________________________
rose@rewrittenbyrose.com
Melbourne, Victoria